Where do I contact you for support?
You can contact our support team here.
Are there any times when the API will be unavailable?
The API is available 24/7, but you may experience timeouts between the hours of 3:00am and 6:00am when the network system is being refreshed. We recommend that you use this API outside these times.
How often is the cache cleared?
The product endpoint in the Line Test API will clear every 5 minutes.
Will other test types be made available?
Additional test types will be made available in time. Further developments and their timings will be advised by RSP Informer. If you have a specific request, please log an enquiry with API Support via the Contact API Support Page.
What is the round-trip time on polling? Should I keep hitting the end point until we get a response?
Once you create a test request we recommend waiting 10 seconds before requesting the test result. If the test result is not ready after 10 seconds, wait another 4-5 seconds and try again.
Can I use the Line Test API to constantly monitor all our end customer service statuses for proactive analytics?
Unless you have only a small number of connected services, we would advise against it as these types of requests may exhaust your rate limit.
Can I only use the Line Test API to test our own services?
Yes. The Line Test API is secure to each RSP. RSPs can only test their own services with Enable.
Can I force the Cache to clear?
No. We cache results to improve performance and reduce load on our internal systems. We do not allow manual cache clearing.