Where do I contact you for support?
- You can contact our support team here
Can I use Trouble Ticket API to create customer care tickets?
- No, currently only trouble tickets can be created through the Trouble Tickets API.
Can I attach documents to comments (on a trouble ticket) when I create them?
- Yes, you can add up to a maximum of three attachments to a trouble ticket’s comment. The total, maximum size of all attachments in a comment is 10 megabytes.
- For example: one 7 MB attachment and one 3 MB attachment, but not three 5 MB attachments.
Can I attach comments to a trouble ticket after creation?
- You can add comments to a trouble ticket as long as it has not been moved to a solved or closed state. Once a trouble ticket is closed or solved, it cannot be modified.
Can I retrieve tickets from outside my domain?
- Tickets are only visible to the organization that raised them. You will only be able to access tickets that include the email address domain(s) associated with your organization.
- Additionally, you will not be able to create a ticket if your email domain (specified in the create ticket payload) does not align with your RSP code.